Cookie Policy
Last updated: 26 October 2026
This Cookie Policy explains how RTT Europe DOO Novi Sad (“we”, “us” or “our”) uses cookies and similar technologies on the English-language RealTrac website at real-trac.com (“Website”) and how you can manage your choices.
Please read this Cookie Policy together with our Privacy Policy, which explains how we process personal data, who may receive it and how you can exercise your rights.
1. Who is responsible for these technologies?
The company responsible for the use of cookies and similar technologies on the Website is:
RTT Europe DOO Novi Sad
Registration number: 21862185
Tax identification number (PIB): 113410912
Registered address: Mite Ružića 1, floor 1, apartment 9, 21000 Novi Sad, Republic of Serbia
Email: info@real-trac.com
We process personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia (“Official Gazette of the Republic of Serbia”, No. 87/2018) and other applicable laws.
2. What are cookies and similar technologies?
Cookies are small text files that a website stores on your device through your browser. They can help a website function, remember your choices or collect information about how it is used.
Similar technologies include local storage, session storage, tracking pixels and scripts that store information on, or access information from, your device or enable information to be transmitted to a provider.
In this Cookie Policy, “cookies” refers to cookies and these similar technologies, unless a distinction is necessary.
Cookies may be:
- First-party cookies: set by the Website’s domain.
- Third-party cookies: set by a different domain, for example through an external service integrated into the Website.
- Session cookies: generally remain for the duration of your browser session.
- Persistent cookies: remain until their stated expiry date or until you delete them.
3. What information can these technologies process?
Depending on the technology and purpose, information may include:
- cookie or device identifiers;
- your IP address;
- browser, operating system and device information;
- pages visited and interactions with Website features;
- the date and time of visits;
- the page or campaign that referred you to the Website;
- your language or other preferences;
- your cookie consent choices.
Some of this information may constitute personal data, including where it can be linked to an identifiable person or device.
Not every cookie contains your name or contact details. However, the absence of those details does not necessarily mean that the information is anonymous.
4. Categories of cookies
The categories below explain the purposes for which cookies may be used. The current cookie information in Cookie Settings identifies the technologies actually used on the Website.
4.1. Strictly necessary cookies
These are used only where necessary to transmit communications or provide Website functions or services that you request.
Depending on the relevant function, examples may include:
- maintaining a session;
- protecting forms against misuse;
- supporting security and load balancing;
- recording and applying your cookie consent choices.
Strictly necessary cookies are not used for optional advertising or audience measurement.
They remain active where required for the relevant function and are not controlled by the optional cookie consent switches. You can block them through your browser, but some Website functions may then stop working.
A technology is not classified as strictly necessary merely because it is useful to our business.
4.2. Preference and functionality cookies
These support optional features or remember choices beyond what is strictly necessary to provide a requested service.
Depending on the feature, they may remember display preferences or enable additional functionality.
Where these cookies are not strictly necessary, they are used only with your consent.
4.3. Analytics cookies
These help us understand how visitors use the Website, assess content performance and identify areas for improvement.
Depending on the tool, they may collect information about pages visited, navigation, interactions, traffic sources and technical characteristics of the browser or device.
Optional analytics technologies are activated only after you consent to the analytics category.
4.4. Advertising and marketing cookies
These may be used to measure advertising campaigns, attribute enquiries to campaigns or support remarketing and audience creation.
Depending on the provider, these technologies may allow information about your Website visit to be linked with activity on other websites or services.
Advertising and marketing technologies are activated only after you consent to the relevant category.
4.5. Embedded third-party content
Some pages may offer externally hosted content, such as videos, maps or other interactive features.
Loading that content may disclose technical information to its provider and may allow the provider to use cookies or similar technologies.
Where consent is required, the content is blocked until you provide the relevant consent. If you do not consent, the embedded feature may remain unavailable, but you can continue using other parts of the Website.
5. How we request consent
When you first visit the Website, the cookie banner allows you to:
- accept all optional cookies;
- reject all optional cookies; or
- open Cookie Settings and choose individual optional categories.
Optional categories are disabled unless you enable them. We do not treat silence, scrolling, closing the banner or continuing to browse as consent.
You can use the Website’s core informational and enquiry functions without accepting optional analytics or advertising cookies.
Consent to cookies is separate from consent to receive promotional emails. Accepting cookies does not subscribe you to marketing communications.
Where we rely on consent to process personal data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. How to change or withdraw your consent
You can review or change your choices at any time by selecting “Cookie Settings” in the Website footer.
When you disable an optional category, we stop activating the technologies controlled by that category on subsequent Website interactions. We remove cookies under our control where technically possible.
Some information already stored on your device may need to be deleted through your browser settings. We cannot directly remove cookies stored under another provider’s domain.
Withdrawing cookie consent does not automatically delete all information previously collected. Requests concerning previously collected personal data are handled under our Privacy Policy and applicable law.
Your choices generally apply to the browser and device on which you make them. If you use another browser or device, clear browser storage or browse in private mode, you may be asked to choose again.
We may also request a new choice where the purposes, providers or technologies change in a way that requires renewed consent.
7. Current cookie information
The detailed cookie information is available through Cookie Settings and forms part of this Cookie Policy.
For the technologies actually used on the Website, it identifies, as applicable:
- the cookie or technology name;
- the provider and relevant domain;
- its purpose and category;
- whether it is first-party or third-party;
- its duration or expiry;
- relevant information about the provider’s processing.
You can review this information before deciding whether to enable an optional category.
We update the information when the technologies used on the Website change. Optional technologies requiring consent must not be activated before the relevant information is provided and consent is obtained.
8. Cookie duration and retention of collected information
Session cookies generally remain for the duration of a browser session. Persistent cookies remain for the period specified in the cookie information, unless you delete them earlier.
Browser features, including session restoration, may affect how long particular information remains available.
The lifetime of a cookie is not necessarily the same as the retention period for information collected through it. For example, deleting a cookie from your device does not automatically delete information previously received by an analytics provider.
Where personal data is collected, its retention is governed by the relevant purpose, the applicable service settings and our Privacy Policy.
We may retain records of consent and withdrawal for as long as reasonably necessary to apply your choices and demonstrate compliance with applicable law.
9. Third-party providers and international processing
Where optional third-party services are enabled, the relevant provider may receive information from your browser or device.
Depending on the service and contractual arrangements, a provider may process information on our behalf or act as an independent controller for certain purposes.
The relevant providers are identified in Cookie Settings. Please review their privacy information before enabling their technologies.
Some providers may process personal data outside the Republic of Serbia. Where such processing involves an international transfer for which we are responsible, we must ensure that the transfer is permitted under applicable law and that the required safeguards are in place.
Further information about recipients and international transfers is provided in our Privacy Policy. You may also contact info@real-trac.com with questions about a particular provider or transfer.
10. Browser controls
Most browsers allow you to:
- view and delete stored cookies;
- block all cookies or selected cookies;
- restrict third-party cookies;
- clear local storage and other site data;
- receive notifications about certain storage activities.
Instructions are available in your browser’s help or privacy settings.
Browser controls operate separately from the Website’s Cookie Settings. Blocking cookies in your browser does not necessarily prevent every form of data transmission, such as a request to an external server.
If you delete the cookie that stores your consent choices, the Website may ask you to choose again.
Blocking strictly necessary cookies may affect Website functionality.
11. Technical server logs
When you access the Website, our servers and infrastructure providers may process technical information needed to deliver pages, maintain availability and investigate security incidents.
This processing is distinct from the use of optional analytics or advertising cookies. Rejecting optional cookies does not prevent technical processing necessary to operate and protect the Website.
Further information is provided in our Privacy Policy.
12. Your personal data rights
Where information collected through cookies constitutes personal data, you may exercise the rights available under applicable data protection law.
Depending on the circumstances, these include rights of access, correction, erasure, restriction, objection and portability, as well as the right to withdraw consent.
You may also lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.
Details of these rights, the supervisory authority and how to submit a request are available in our Privacy Policy.
To contact us about your personal data, email info@real-trac.com.
13. Changes to this Cookie Policy
We may update this Cookie Policy to reflect changes in Website technologies, processing activities or legal requirements.
The current version is published on this page with its revision date.
Where a change requires new information or renewed consent, we will provide that information or request consent before activating the relevant optional technologies.
14. Contact
For questions about this Cookie Policy or the Website’s use of cookies, contact:
RTT Europe DOO Novi Sad
Mite Ružića 1, floor 1, apartment 9
21000 Novi Sad, Republic of Serbia
Email: info@real-trac.com
Current cookie information
This list forms part of this Cookie Policy (Section 7). “Local storage” means the browser’s local storage of the Website; it has no fixed expiry and remains until you clear your browser storage or the Website removes it. Providers may also set cookies on their own domains; their privacy information is linked below.
Strictly necessary
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| PHPSESSID | RTT Europe DOO Novi Sad (real-trac.com) | Maintains your session and protects forms against misuse | First-party cookie | Session |
| rt-consent | RTT Europe DOO Novi Sad (real-trac.com) | Records your cookie consent choices | First-party, local storage | Until you change your choice or clear browser storage |
| bx-compositeCache | RTT Europe DOO Novi Sad (real-trac.com) | Supports fast page delivery by the Website platform | First-party, local storage | Until you clear browser storage |
| site-theme | RTT Europe DOO Novi Sad (real-trac.com) | Remembers the light or dark theme you selected; set only when you switch the theme | First-party, local storage | Until you clear browser storage |
Analytics
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ym_uid, _ym_d | Yandex (Yandex Metrica) | Distinguish visitors and record the date of the first visit | First-party cookie | 1 year |
| _ym_isad | Yandex (Yandex Metrica) | Determines whether the browser blocks advertising | First-party cookie | 1 day |
| mdd | Yandex (Yandex Metrica) | Service cookie set by the Yandex Metrica counter | First-party cookie | 1 day |
| _ym_uid, _ym_cc, _ym_fip, _ym_synced, _ym_retryReqs, _ym21108943_lsid, _ym21108943_lastHit, _ym21108943:0_reqNum | Yandex (Yandex Metrica) | Visit statistics, click maps and session recording of page interactions (Webvisor) | First-party, local storage | Until you clear browser storage |
| _ga | Google (Google Analytics 4) | Distinguishes visitors | First-party cookie | Up to 2 years (some browsers limit it to 400 days) |
| _ga_PN6V7R6213 | Google (Google Analytics 4) | Keeps the state of the current session | First-party cookie | Up to 2 years (some browsers limit it to 400 days) |
Advertising and marketing
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta (Meta Pixel) | Identifies the browser to measure advertising and build audiences | First-party cookie | 90 days |
| lastExternalReferrer, lastExternalReferrerTime | Meta (Meta Pixel) | Stores the last external page that referred you, for campaign attribution | First-party, local storage | Until you clear browser storage |
External services
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| — (no cookies on real-trac.com) | Google (Google Maps) | Shows the partner map; loaded only after you allow external services or click “Show map”. Your browser requests map data from Google, which receives your IP address | Third-party content; Google may set cookies on its own domains | Set by Google |
| — (no cookies) | unpkg.com | Delivers the map marker grouping library together with the map | Third-party content | — |
Provider privacy information
- Yandex: yandex.com/legal/confidential
- Google: policies.google.com/privacy
- Meta: facebook.com/privacy/policy