Terms of Service

Last updated: 26 October 2026

These Terms of Service (“Terms”) govern access to and use of the English-language RealTrac website at real-trac.com (“Website”).

The Website is operated by RTT Europe DOO Novi Sad (“we”, “us” or “our”). RealTrac is the brand used on the Website; the contracting entity under these Terms is RTT Europe DOO Novi Sad.

1. Company information

RTT Europe DOO Novi Sad
Registration number: 21862185
Tax identification number (PIB): 113410912
Registered address: Mite Ružića 1, floor 1, apartment 9, 21000 Novi Sad, Republic of Serbia
Email: info@real-trac.com

2. Scope of these Terms

The Website provides information about RealTrac products, solutions and business activities and enables visitors to submit enquiries and requests for presentations, demonstrations, consultations, quotations and partnership discussions.

These Terms apply to the Website and its publicly available content. They do not grant a licence to install or operate RealTrac software and do not govern:

• the sale, delivery, installation or operation of products or equipment;
• software licences, subscriptions or hosted production services;
• product demonstrations or evaluation environments requiring separate access;
• partner portal accounts;
• implementation, maintenance, training or support services.

Those activities require separate applicable terms or agreements. An agreement expressly governing a particular product or service takes precedence for that product or service. These Terms do not amend or replace existing customer, partner, confidentiality or licence agreements.

3. Application and acceptance

Please read these Terms before using the Website. They are intended to apply to your use of the Website to the extent that they have been properly brought to your attention and are binding under applicable law.

Where we require express acceptance for a particular Website function, you must accept the applicable terms before using that function. Merely browsing the Website does not constitute acceptance of a software licence, a purchase, a paid subscription or marketing communications.

If you do not agree with these Terms, please stop using the Website. You may save or print a copy for your records.

If you act on behalf of an organisation, you must have appropriate authority for the actions you take. These Terms do not create authority to bind an organisation where such authority does not otherwise exist.

The Website is intended for business audiences. You must have the legal capacity required for any legally binding action you take through it.

4. Website information and business enquiries

Website content is provided for general business information. Product descriptions, illustrations, case studies, performance figures and examples may relate to particular configurations, versions or operating conditions.

Unless expressly stated otherwise in a binding offer, Website content is not a contractual offer, an agreed product specification, a warranty or a commitment to deliver particular functionality, compatibility, certification, availability or performance.

Submitting a form or requesting a quotation does not itself create a purchase contract or oblige either party to enter into one. An automated acknowledgement confirms receipt only, unless it expressly states otherwise.

The scope, price, delivery terms, specifications and other conditions of any transaction must be agreed separately by authorised representatives.

Do not rely solely on Website content to make engineering, operational, regulatory or safety-critical decisions. Use the applicable approved documentation and obtain project-specific professional advice where needed. This provision does not exclude liability or obligations that cannot lawfully be excluded.

5. Permitted use

You may browse the Website and use its enquiry functions for lawful business and informational purposes.

You may download, print and share publicly available brochures and similar materials for internal business evaluation, provided that you preserve copyright and attribution notices, do not misrepresent the materials and comply with any specific conditions accompanying them.

This permission does not authorise resale, public republication, modification or commercial exploitation of Website materials, or their use to suggest an affiliation or endorsement that does not exist.

6. Prohibited use

You must not:

• use the Website for unlawful, fraudulent or misleading purposes;
• impersonate another person or misrepresent your identity, organisation or authority;
• attempt to gain unauthorised access to systems, accounts, non-public information or restricted Website functions;
• introduce malware or other harmful code;
• disrupt, overload, damage or interfere with the Website or its supporting infrastructure;
• bypass access controls or technical security measures;
• conduct penetration testing or vulnerability exploitation without our prior written authorisation;
• submit unlawful content, unsolicited advertising or material that infringes another person’s rights;
• use automated tools to extract content in a manner that materially burdens the Website, bypasses restrictions or infringes applicable rights;
• remove or alter copyright, trademark or other ownership notices.

These restrictions do not override rights or exceptions that cannot be restricted under applicable law.

If you identify a suspected security vulnerability, please report it to info@real-trac.com without accessing or disclosing data beyond what is necessary to describe the issue.

7. Intellectual property

The Website and its content, including text, graphics, designs, software components, product materials and branding, are owned by us or the relevant rights holders and are protected by applicable intellectual property laws.

Except for the limited permission in Section 5 or as otherwise permitted by law, no intellectual property rights are transferred or licensed under these Terms.

RealTrac names, logos and other brand identifiers may not be used to imply endorsement, certification, partnership or authorisation without the relevant rights holder’s permission.

Third-party names and trademarks remain the property of their respective owners. Their appearance on the Website does not, by itself, indicate endorsement or affiliation.

Any software made available for download is subject to its accompanying licence terms. Website access alone does not grant a software licence. Applicable third-party and open-source licence terms remain unaffected.

8. Information you submit

You must ensure that information you submit is accurate to the best of your knowledge and that you are entitled to provide it.

You retain any intellectual property rights you hold in your submissions. By submitting material, you permit us to receive, store, review, reproduce internally and communicate it only as reasonably necessary to handle your enquiry, carry out agreed follow-up and comply with applicable law and contractual obligations. This permission does not authorise us to publish your material or use it in advertising without an additional lawful basis or permission.

Please do not submit passwords, sensitive personal data, classified information, export-controlled technical material or third-party confidential information through ordinary Website forms.

Submitting an enquiry does not itself create a non-disclosure agreement. If your project requires an NDA or a secure exchange channel, please arrange this with us before providing confidential technical information. Any existing confidentiality agreement remains effective.

We may refuse or remove submissions that are unlawful, malicious or unrelated to the intended Website functions, subject to applicable law.

9. Privacy and cookies

Our processing of personal data is described in the Privacy Policy. Information about cookies and related choices is provided there and, where applicable, in the Website’s cookie settings.

These Terms do not constitute consent to optional analytics, advertising technologies or promotional emails. Where consent is required, it is requested separately.

We may process technical records to operate the Website, investigate errors and protect systems, as explained in the Privacy Policy. We do not promise that Website activity is never logged or that personal data is never disclosed to service providers or lawful authorities.

10. Third-party links and resources

The Website may include links to third-party websites or resources. Unless expressly stated otherwise, we do not operate or control them, and a link does not constitute endorsement.

Third-party resources are subject to their own terms and privacy notices. Please review them before using those resources or providing personal data.

Any responsibility we may have in relation to third-party content is determined by applicable law and is subject to Section 13.

11. Availability and changes to the Website

We may maintain, update or change the Website and its publicly available content. Access may be interrupted for maintenance, security reasons, technical failures or circumstances outside our reasonable control.

We do not guarantee uninterrupted access or that all Website content will remain available indefinitely.

Changes to or discontinuation of the public Website do not, by themselves, change our obligations under separate customer, partner, software or service agreements.

We will comply with any applicable notice or other mandatory legal requirements.

12. Website disclaimers

To the extent permitted by law, the public Website is provided on an “as available” basis without a contractual guarantee that it will be uninterrupted, error-free or suitable for a particular purpose.

We take reasonable care in preparing Website content but cannot guarantee that every item is complete, current or free from error. Please contact us to confirm information material to a proposed project or transaction.

These disclaimers relate to the public Website only. They do not override agreed product specifications, express warranties, service commitments or mandatory legal protections.

13. Liability

Nothing in these Terms excludes or limits liability for:

• fraud or intentional misconduct;
• gross negligence;
• death or personal injury to the extent liability cannot lawfully be excluded or limited;
• any other matter for which liability cannot be excluded or limited under applicable law.

Subject to those exceptions and only to the extent permitted by applicable law, we are not liable for loss of profit, revenue, business opportunity or anticipated savings resulting from your use of, or inability to access, the public Website.

No exclusion or limitation in these Terms applies where a mandatory legal rule makes it invalid or unenforceable. Any liability that may lawfully be excluded or limited is excluded or limited only to that lawful extent.

Liability relating to products, software, equipment or separately contracted services is governed by the relevant agreement and applicable law, not by these Website disclaimers.

You are responsible, in accordance with applicable law, for your own unlawful use of the Website. These Terms do not impose automatic liability on you for every action of a third party or require you to indemnify us for our own wrongdoing.

14. Restricting access and ending use

You may stop using the Website at any time without sending a termination notice.

We may restrict access where reasonably necessary to address unlawful use, a material breach of these Terms, a security threat or a legal requirement. Where appropriate and practicable, we will provide notice or an opportunity to address the issue.

Restricting access to the public Website does not automatically terminate a separate agreement or authorise deletion of data governed by that agreement. Personal data retention is addressed in the Privacy Policy and applicable contractual arrangements.

Provisions that by their nature are intended to continue, including intellectual property provisions, accrued rights and applicable liability and dispute provisions, continue to apply as legally appropriate after Website use ends.

15. Changes to these Terms

We may update these Terms to reflect changes to the Website, our business arrangements or applicable law. The current version will be published on this page with its revision date.

Changes apply prospectively and do not retrospectively amend a separate agreement or remove rights that have already arisen.

Where a change requires specific notice or renewed acceptance under applicable law, we will provide that notice or request acceptance. Continued browsing alone will not be treated as acceptance where the law requires another form of agreement.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, subject to any mandatory legal protections that apply irrespective of the chosen law.

Please contact info@real-trac.com about a dispute so that we can seek a practical resolution. This does not prevent either party from taking legal action or seeking urgent protective measures.

For disputes with business users arising from these Terms, the competent courts in Novi Sad, Republic of Serbia, have exclusive jurisdiction to the extent that this jurisdiction agreement is valid under applicable law.

If you qualify as a consumer, nothing in these Terms deprives you of mandatory consumer protections or any right to bring proceedings before a court available to you under applicable mandatory law. The Website’s business focus does not remove rights that legally apply to you.

17. General provisions

If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible. An invalid provision will not be interpreted as excluding mandatory legal protections.

A failure or delay to enforce a provision does not, by itself, waive the right to enforce it later.

These Terms address use of the public Website only. They do not supersede separate agreements, pre-existing confidentiality obligations or mandatory legal rights.

The English version is the reference version of these Terms. Translations may be provided for convenience. Where legally permitted, the English version prevails in the event of a discrepancy; this does not override mandatory language or transparency requirements.

18. Contact

For questions about the Website or these Terms, contact:

RTT Europe DOO Novi Sad
Mite Ružića 1, floor 1, apartment 9
21000 Novi Sad, Republic of Serbia
Email: info@real-trac.com